One of the most overlooked aspects of maintaining an enterprise learning program is the
delivery of technical / admin support to training managers and end-users. As part of GOLS
unique approach to Managed Learning Services, a service assistance is available 16x7 via
telephone, e-mail and live text chat for all technical and admin-related issues.
We create a self help demo with voiceover and screen shots to help the client.
Help Desk Services: Both Offsite / Onsite Technical Support (for behind the
firewall (BTF) or customer owned Learning System)
- GOLS can provide the support from its 16x7 customer support center setup for the
client on all aspects including technical and administrative issues
- Help desk support using remote login for problems which cannot be resolved over the
telephone or email
Education & Training Support: GOLS has multi industry capabilities thanks to its partnership with domain training
institutions (e.g. Indian School of Petroleum), industry associations, universities and institutions (e.g. ICSI / AMITY University),
companies focused on respective domains (like Auralog, France, for foreign
languages) and industry experts (Banking courses, BPO courses). As a result GOLS
can also provide academic/training support to learners online / offline. For a complete
expertise in academics please see our full list of industry served.